Help centre
How can we help?
Quick answers about orders, delivery, returns and choosing yarn.
Frequently asked questions
Orders & delivery
How long does delivery take?
Orders ship within [1–2 working days]. Delivery usually takes [2–4 working days] in the UK and [5–10 working days] internationally. You'll get a tracking link by email as soon as your order ships.
How much does delivery cost?
£ 3,75. Orders over [£X] ship free. The exact price is shown at checkout before you pay.
Returns & exchanges
What is your returns policy?
Yarn must be [unopened / in original condition]. See our returns policy for details.
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